Frequently Asked Questions
Find answers to common questions about our products and services.
Orders & Shipping
How long does shipping take?
We offer shipping across Egypt. Delivery typically takes 3-5 business days within Cairo and Giza, and 5-7 business days for other governorates.
Do you offer international shipping?
Currently, we ship within Egypt only. We're working on expanding our shipping options to serve international customers soon.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order on our Order Tracking page.
Products
What materials are your products made from?
We use premium materials including high-quality cotton, genuine leather, and durable metal hardware. Each product page includes detailed material specifications.
How do I choose the right size?
Most of our caps and hats are adjustable. For specific sizing information, please refer to the size guide on each product page.
Are your products suitable for everyday wear?
Absolutely! Our products are designed for both style and durability, making them perfect for daily use.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in original condition with tags attached.
How do I exchange an item?
Please contact our customer service team to initiate an exchange. We'll guide you through the process.
Who pays for return shipping?
Return shipping costs depend on the reason for return. For defective items, we cover the cost. For size/preference changes, the customer is responsible.
Payment
What payment methods do you accept?
We accept cash on delivery, Visa, Mastercard, and other major payment methods.
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information.
