Return & Exchange Policy
We want you to be completely satisfied with your purchase. Please review our return and exchange policy below.
‼️ Please inspect your order upon delivery before accepting it.
Return Policy
Eligibility
- •Items must be returned within 14 days of delivery
- •Products must be unworn, unwashed, and in original condition
- •All original tags and packaging must be intact
- •Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
- •Items marked as final sale or clearance
- •Customized or personalized products
- •Products showing signs of wear or use
Exchange Policy
We're happy to exchange items for a different size or color, subject to availability. Exchanges follow the same eligibility criteria as returns.
To request an exchange, please contact our customer service team with your order number and details of the item you'd like to exchange.
How to Return or Exchange
Contact Us on WhatsApp
Message us on WhatsApp with your order number and the reason for the return or exchange. WhatsApp is the fastest way to reach our team.
Receive Instructions
We'll provide you with return instructions and, if applicable, a return authorization number.
Ship the Item
Pack the item securely in its original packaging and ship it to the address provided. We recommend using a tracked shipping service.
Refund or Exchange
Once we receive and inspect your return, we'll process your refund or exchange within 5-7 business days.
Refund Information
- •Refunds will be issued to the original payment method
- •Processing time: 5-7 business days after receipt of returned item
- •Original shipping costs are non-refundable (unless the return is due to our error)
- •Customers are responsible for return shipping costs unless the item is defective
Damaged Items
‼️ We do not accept returns or exchanges for damaged items.
You must inspect your order carefully before accepting it from the delivery carrier. If the product is damaged, refuse the delivery on the spot. Once you accept the order, we are unable to process any claims for damage.
