Refund Policy

1. Return Window

You may return most new, unopened items within 14 days of delivery for a full refund. Items must be in their original condition with all tags and packaging intact.

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made jewelry
• Items damaged due to misuse or normal wear
• Items without original packaging or tags
• Sale or clearance items (unless defective)
• Gift cards

3. How to Return

To initiate a return:

1. Contact us on WhatsApp or email jaaliry@gmail.com
2. Provide your order number and reason for return
3. Package the item securely in its original packaging
4. Ship the item to the address provided by our team

4. Refund Processing

Once we receive your return:

• We will inspect the item within 2-3 business days
• If approved, your refund will be processed within 5-7 business days
• Refunds are issued to the original payment method
• Original shipping costs are non-refundable (unless item is defective)

5. Exchanges

We currently only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

6. Damaged Items

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where:

• The item is defective or damaged
• We sent the wrong item
• The item does not match the description

8. Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please contact us on WhatsApp or email jaaliry@gmail.com and we will investigate immediately.